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TO 300 Business Information Systems 2025 Winter-B: #8 RPA

Information resources for the Statements of Work (SOW)

RPA - Core Resources - IT Advisory firms

RPA - Selecting Vendors

Search for RPA (Robotic Process Automation) or "Task-centric automation".  Task-centric automation is fairly new and it incorporates RPA among others.

  • Forrester. Will RPAQ Platforms Remain Relevant? AI Agents May Hold the Answer. April 26, 2024
  • Forrester. Automation Builders, Beware! Don't Repeat the RPA Mistakes with Agentic Automation. Jun 20, 2024
  • Forrester. The Task-Centric Automation Software Landscape, Q3 2024. July 2024

RPA Implementation

Search Gartner or Forrester for the following reports:

  • Gartner: Quick Answer: How to Choose the Right Use Cases for Robotic Process Automation. Oct 26, 2022
  • Gartner: Peer Insights "Lessons Learned"; Implementing Robotic Process Automation Software. Jan 31, 2022
  • Forrester. Random Acts of Automation: 10 Pitfalls to Avoid. Aug 22, 2022
  • Forrester. The Forrester Wave™: Robotic Process Automation Services, Q4 2023

Additional Resource - INFOGRAPHIC: How much does Robotic Process Automation (RPA) Really Cost?

Library Research Consultant

Corey Seeman (cseeman@umich.edu)

Further Research - Publication databases

Suggested search strategies

Use Advanced Search

  • "robotic process automation"   (select Abstract or full text)
  • food (select Abstract or full text) [try other terms: manufacturing, accounting, "human resources" workers)